Frequently Asked Questions
Everything you need to know about your Auguste experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your garments ethically produced?
Yes, sustainability and ethical manufacturing are at the heart of Auguste. We partner exclusively with factories that ensure fair wages, safe working conditions, and minimize environmental impact.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order has entered the fulfillment stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.